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Return requests

If you wish to request a return, contact Skanare and provide your order number and details about the product.

Products returned where permitted should generally be unused, unworn, unwashed and in their original condition.

Personalised and QR products

Some Skanare products include a unique QR code that may be created, assigned or prepared specifically for an individual customer or order.

Personalised or made-to-order products may be treated differently from standard stock products where applicable consumer law permits.

Damaged or defective items

If your order arrives damaged or defective, contact us as soon as reasonably possible.

Please include your order number, a description of the issue and clear photographs where appropriate.

Incorrect item received

If we send you a product that differs from the item you ordered, contact us so that we can investigate and arrange an appropriate solution.

Refunds

Where a refund is approved, it will be processed using an appropriate payment method.

Processing times may vary depending on the payment provider and financial institution.

QR destination changes

Changing the online destination of an eligible dynamic QR code does not require returning the physical product.

The printed QR remains the same while its destination can be updated through the supported Skanare QR management service.